Privacy policy

1. Information we collect

When you send an inquiry, a condition-report request, a contact message or a buyback offer, we collect the details you enter:

• Your name and company
• Email address and phone / WhatsApp number
• Country and destination port
• Your message and machine details
• Photos you upload

To protect our forms from spam we also record the IP address and browser type of each submission.

2. How we use it

• To reply to your inquiry and send quotes
• To prepare and complete sales, export, buyback and rental transactions
• To improve our stock and services
• To prevent spam and misuse
• To meet our legal obligations

We do not use your information for other purposes without your consent.

3. Sharing

We do not sell your personal information. We share it only with:

• Service providers that host this website and send our email, under confidentiality obligations
• Shipping, customs and inspection partners, when needed to complete a transaction you asked for
• Authorities, when required by law

4. Storage outside Japan

Our website and email services may store data on servers outside Japan. We choose providers that apply appropriate security measures.

5. Cookies

This website does not use advertising or analytics cookies.

6. Retention and security

We keep inquiry records for as long as we need them to handle your request and for our business records, then delete them. Access is limited to staff who need it for their work.

7. Your rights

Under Japan's Act on the Protection of Personal Information you may ask us to disclose, correct, stop using or delete your personal information. Contact us using the details below and we will respond without undue delay.

8. Contact

Kenki World Co., Ltd., Tsukuba, Ibaraki, Japan

Email: info@kenkiworld.co.jp · Phone: +81 70-9090-6716

9. Changes to this policy

We may update this policy. The date at the top of this page shows when it last changed.